Find answers to common questions about our premium flight booking service
AeroConcierge provides personalized, white-glove service that algorithms can't match. Your dedicated concierge learns your preferences, handles all arrangements, and is available 24/7 for changes or emergencies. We often access unpublished fares and can negotiate better options during travel disruptions.
Our fees range from $75-$200 per booking depending on complexity. For frequent travelers, we offer annual membership plans starting at $500/year that include discounted fees and additional benefits like priority rebooking during disruptions.
Absolutely. Our average response time for urgent requests is under 12 minutes. We maintain relationships with airline inventory managers to access seats that may appear sold out online. For immediate assistance, call our priority line at 1-888-217-3808.
We proactively monitor your flights and will automatically rebook you on the best available alternatives when disruptions occur. For voluntary changes, your concierge will present all options with clear explanations of any fees or fare differences before making adjustments.
Yes, we specialize in group travel (10+ passengers). Our group department negotiates block seat discounts, coordinates seating preferences, arranges special meals, and provides a single point of contact for all travelers. We typically save groups 15-30% compared to individual bookings.
We're accredited with all major U.S. carriers and 87 international airlines. Our system scans hundreds of options across alliances to find the optimal combination of schedule, price, and comfort for your specific needs.